Join now - be part of our community!

after weekend update, my Xperia Z Ultra's mic not working

Yang
Visitor

after weekend update, my Xperia Z Ultra's mic not working

there some small update on long weekend, after that update on Aug 30th,

i can't send any voice message tho QQ Line & WeChat,

then i did some research online, went to setting and test my mic,

my mic is not working, how to fix this problem, thx

5 REPLIES 5
Thommo
Genius

I also had this small update but my Mic is working fine - Do you have any 3rd party apps that could be causing this?

I would also consider performing a system repair (But backup all your file before hand)

Alexander1
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Yang
Visitor

i rebot in safe mode, did test, only mic still not working

Alexander1
Champion

You can try to reinstall/repair the latest software using PC Companion: 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > click on the blue highlight (Repair my phone/tablet). Do this without the phone connected. Follow the instructions on screen to perform the repair.

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

problemsugay
Visitor

Xepria z c6603, mic works if i put on speaker on.
Ear piece totali not working, outer sound box wurks only when call cums in and in few system sounds but sp when music listening and video playing not working, and the vibrator is totally dead when in phone, tested it physically but its fine,