Some of you have noticed your threads get marked as 'assumed answered' even though there might not be a solution/answer provided. Keep reading if you want to know why.
Me and my colleagues in the Sony Xperia support team get a list several times a day. This list is called "Email Alert for Unanswered Discussion Questions".
As the name might hint, it contains a list with threads that are unanswered.
All threads that are marked as a question when created ends up in this list if not already answered within 10 hours.
In order for us to get a good overview of the Support Forum we click on 'Assumed Answered' as soon as we have posted a comment, even if it's not really answered. The creator of the thread can then either keep it that way, confirm or deny it.
Either way, we automatically subscribe to all threads we post in, meaning we will get a notification for each new post in every single thread we attend so no post should be missed.
We can also choose to subscribe manually to a thread after marking it as assumed answered (we do this if good answers have been provided by other users already).
by Markus (Jun 7, 2012)
but some users are not able to revert it back,, how about try to edit the discussion, you can find it on the top right area
