4.3 update vs. encryption password

[Elton_Gomes]

hi,

 I just updated my phone ota, and now it doesn't accept the encryption password when booting.

 it has encryption enabled since new (around 3 months old) due to corporate security policies, including mobile iron and touchdown email client, and everything was running smoothly.

 it just seems not to recognise the password after the update (which I'm sure is the correct one)!

 Any thoughts (other than the hurdle of factory reset...)?

 thanks!

[canario]

Hello, I just updated my phone (14.1.G.2.257) but I had the phone and the SD card encrypted, right after the update I cannot access the SD card, it says that the SD card is damaged. I tried setting up the same PIN on the phone with no luck. Any suggestions?? I have important data on the SD card.

Thanks

[Uliwooly]

I'm sorry to hear that but if you don't remember the passwords or if for some odd reason the passwords aren't working there's no other way around but to perform a factory reset 

[patrick2013]

i am having same problem my password is not working sony yyyyyy

[patrick2013]

the reset button is not decypting the phone 

[Kof]

Hi,

I'm having the same issue as a few other posters on this forum.  My Z1 will not accept the encryption password after rebooting as part of the 4.3 update.

Does anyone have a solution other than a factory reset of the phone?

[Kof]

Hello again, if a reset is the only option, how can I do this without the phone fully booting?
I tried plugging into my PC and using PC companion which doesn't recognise the phone as connected.
Thanks in advance for any suggestions.

[_alexdon_]

Download sony update serivce.

[Kof]

Thank you, alexdon.

[_alexdon_]

Keep us updated through the process.