3 issues

[androidFrust]

Hi there,

Got the phone for a couple days now. So far so good. Just 3 worrying issues. 

1. I have display light bleed at the bottom right corner and the colors look really washed out. Is there a fix? 

2. The phone crashes when watching youtube (complete crash where i have to hold down the power button to reboot)

3. The phone heats up really uncomfortably (43+ degrees celcius) when i use maps to navigate,playing games is not as hot!

Your prompt response is highly appreciated.

THanks!

[xavinux]

Hi @androidFrust

I suggest you to first run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

In PC Companion you press start on Support Zone -> Start on Update the phone/tablet software -> Repair phone/tablet (the blue
clickable link in the message) -> Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

If it's not possible to perform this software repair, you could check the following FAQ topic regarding USB connection problems:

/t5/FAQ/USB-connection-problems/m-p/348074

I'm at disposal for any question.

Best Regards,

[androidFrust]

Hi,

Appreciate your reply. Thing is, I have sent the phone to the service center. Is it normal of Sony to sell products that have failed their quality assurance tests? This is really frustrating as my experience with mobile phone repairs normally include colateral damage to other parts of the phone. I had the phone for less than a week and now its in the service center for a REPAIR of which they acknowledged that the display is indeed a defect. Now they are going to take a week or more to replace the screen and here I thought that the china phones were the ones with poor quality control. Any thoughts?

Thanks

[Russ29]

@AndroidFrust - I thought it was only me who has that problem! Upon boot up when everything else is dark. The bottom right corner appears to be yellowish.

[androidFrust]

So i bought a c5 ultra. Had it a few weeks and noticed significant backlight bleed at the bottom corner. Send it in for service and returned after a week with a yellow display and a bent bezzle and damaged back cover. Sent it in again and they replaced the damaged parts but told me they had to replace the motherboard. Told them i wanted a replacement and they said no, insisting on replacing the motherboard. Cant imagine how screwedup the internals would be if they cant even take care of the external. Thank you sony for the trouble and the "fantastic" service.

[androidFrust]

@russ29 i gave up. The sony service center screwed up my phone even more and refuse to give me a replacement. My display is even more yellow and the bleed still exists. Technicians didnt even know what display bleed was! To add insult to injury, my metal frame is dented on one side. Have used many brands. Never recommending sony ever.

[Lalo86]

It happens to me, I bought one two weeks ago and I realized that terrible bleed yellow light at the bottom corner, then I send the phone to the Sony service Center and they gave me another one with the same issue, then I changed for another one and they give me another one with the exactly same horrible screen ! At the end I changed 4 times and I decided to changed for a LG G4 and now I'm really happy with this monster, no comparison with that horrible cheap screen and no words for describe the Camera from LG just amazing , at the end thanks Sony for loose one costumer with your bad products. Never Sony again.