Xperia XA1 Plus Dual dont wont to update.

[Dimly82]

When trying to uptade says unable to update Sony Mobile Communications.

[Qatrium]

@Dimly82

Are you trying to update through the phone's software update app or using Xperia Companion? Can you also confirm that you have enough space on your internal memory?

[Dimly82]

I tried both. I have 11 GB free.

[Qatrium]

@Dimly82

Just to make sure, do you have an update available for your phone that fails to install? Or you mean that you can't find updates?

[Dimly82]

I have an upadate available for my phone that fails to install.

[Qatrium · Accepted solution]

@Dimly82

I don't know what might be causing this, but you can try to perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.