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white lines on the screen

Samou
Visitor

white lines on the screen

Translation via Google Translate:

Hello, white lines appeared on my phone after taking several pictures yesterday afternoon during a walk with my dog in the forest. The phone has never been shocked, the screen is clean and has never fallen into the water.
The invoice is dated December 29, 2016. Is my phone still under warranty and can this incident be covered by this one. I thank you in advance for your return. cordially

Bonjour, des lignes blanches sont apparues sur mon téléphone après avoir pris plusieurs photos hier après-midi lors d'une promenade avec mon chien en forêt. Le téléphone n'a jamais subi de chocs, l'écran est intègre et n'est jamais tombé dans l'eau.
La facture date du 29 décembre 2016. Mon téléphone est-il encore sous garantie et cet incident peut-il être couvert par cette dernière. Je vous remercie par avance pour votre retour. Cordialement

2 REPLIES 2
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Qatrium
Expert

@Samou

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

Unfortunately, we will not be able to help or give advice on warranty and service issues. These topics vary greatly between different markets/regions. So I'd strongly advise that you get in contact with your Local support and discuss the issue with them, as they are well-informed about your region's warranty terms more than us on this global, user-based forum.

Ace10
Visitor

Same problem with me, it suddenly shows white lines on the screen after theyve "fixed" it due to malfunctioning screen