Unresponsive touch screen

[jessfyb]

I have tried safe mode already and still don't work. This phone is still new.. How can I get a replacement?

[Jake-SonyXperia]

Hi @jessfyb,

Welcome to the community,

I am sorry to hear about this issue

With the information supplied so far, I would suggest taking the handset back to the place of purchase or speaking with Sony Mobile from within your region.

You can use my signature below to find contact details for your region.

Please let me know how you get on.