Touch screen problem

[TwisterDrew]

I bought my Xperia XA1 recently and the top right edge is not sensible at all. I don't know why. I have always looked upto Sony for its quality. This is disappointing. 

[ChloeS]

Hi @TwisterDrew,

Sorry to hear about that :smileysad:.

Can you test the phone in safe mode and let me know if you still have the same issues?

Let me know 

[venkatsrer]

even i have same touch problem right edge around 4mm and top around 2mm not sensitive.

all touch pad tests i have done its clearly not sensitive those parts. 

my work schedule didn't permit me to visit service centers, it's very annoying. 

very disappointing 

was using other brands before first time thougt to shift to Sony. 

[Uliwooly]

@venkatsrer

Settings > about phone > diagnostics > test > test touchscreen

[venkatsrer]

 @uliwooly

I tried 

1) Settings > about phone > diagnostics > test > test touchscreen

asked for clear the image , the edges not able to clear

2) checked the same in safe mode same thing unable to clear

3)Dialed  *#*#7378423#*#* and tried touch screen testing same issue edges unable to draw.

just brought the mobile one week back.

nothing seem to be working

[Qatrium · Accepted solution]

@venkatsrer

Contact your Local support or the distributor you have bought it from, depending on the exchange policy in your country you should get your phone replaced, fixed, or refunded.

[Anup1991]

On top of it touch responses are so sluggish. Touch not responsive on left and right corners and also top corner. Notification bar shortcuts doesn't work on single touch like Wifi, data, Bluetooth. you have to first select the respective shortcut and manually turn it on to work it further. Really surprised to see that in this cut throat competition Sony is still stuck to old proprietary apps with no new features. Sony's Album app is worst ever app compared to the other picture viewer.

[Chayan1]

My one week old phone is also having the same problems. 

[Uliwooly]

@Chayan1

test the touchscreen and please don't create duplicate posts.

[Pradep]

I bought Sony XA1 on Sony centre 20 days ago, I'm facing Issues with touchscreen not working on edges and notification pannel not dragging down when pulled in home screen.Do I get my mobile replacement for This manufacturing defect.I had given it for service.