Sound off and on without command

[Sharqawi]

Sometime when I am watching a video, or even when i recieve calls it doesnt always ring, sound goes off. Any solution?

[ArKeoptRX]

Same problem for me... Unfortunately I have not found any fix yet. On youtube, the sound restart when I spam multiple pause/play, but it is very frustrating on games or other media apps... Clearly a software bug. Hope that Sony works on it for the next phone update ! 

[CameronT]

Hi everyone. I am sorry to hear about this issue.

If you haven't found a resolution from the steps above I recommend you perform a software repair using Xperia Companion.

Good luck

[sayrus13]

I did. It does not work anymore! Maybe I buy Samsung?

[Uliwooly]

@sayrus13

you did what? this was your first post 

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@sayrus13 wrote:

I did. It does not work anymore! Maybe I buy Samsung?

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[sayrus13]

Software repair using Xperia Companion. I did it. 

Still voice off. Question when Sony can do something with it?  The new phone and here such a disappointment.

[Zakir2]

Nothing bro, we have tried everything from rebooting to repairing but nothing changes same issue again. May be the next update will solve this issue

[Zakir2]

Nothing bro, we have tried everything from rebooting to repairing but nothing changes same issue again. May be the next update will solve this issue

[asderfasderf]

Same for me. 

[Johnjohn2k]

Hey

I'm from germany and i've got The same issues. After aber few seconds the Sound turns off. And this happens in every app like yt, Facebook Or Chrome. 

Did already a reset and such Things, but nothing worked. Its very annoying 😕

[Ashkan1]

Hi,

I have the same issue, even in alarms the sound goes off after 3 seconds! This is now more serious, this is affecting my wake up routine.

Is Xperia support working on a fixture? Or shall i return the cellphone?