Safe mode

[Cathrine07]

What is safe mode and how do I get rid of it? Does anyone know? 

[Uliwooly]

@Cathrine07 

safe mode disable all third party apps, if you are experiencing issues, this is the way to go to narrow down issues; to exit safe mode just restart the phone

[Cathrine07]

Thank you, that's what the people online have been telling me all day too. It hasn't worked. Any other suggestions, all welcome haha

[Uliwooly]

@Cathrine07 

then probably the volume button isn't working, hence you are stuck in safe mode, remove any protective case that might be pressing it

[Martin1 · Accepted solution]

Hi @Cathrine07, let me see if I can answer your question.

As @uliwooly mentioned, safe mode is a troubleshooting mode that is most often used in order to see if a downloaded app in the phone is malfunctioning. You can read more about safe mode here.

In order to exit safe mode, just restart your phone as you usually do it. If that does not help, make sure that the volume button works as intended and that the volume down button is not pressed while starting the phone. 

Let me know if that helped!