Phone stuck in bootloop, software repair failed

[AzureValentine]

For the past day my phone has been restarting over and over again. The problem seemed to have been fixed when I turned off my phone for the night, but the problem has showed up again. I tried to do a software repair, and I followed all the steps, but I was greeted with a "software repair has failed" message, and now my phone won't boot past the Sony logo without restarting. I could really use some help here.

[Martin1]

Hi @AzureValentine, I am sorry to hear about this.

Aside from the software repair there is a few things I would suggest that you try. Primarily i would suggest that you remove the SIM card in order to see if the bootloop persists without a SIM card mounted. If you have a SD card, try taking that out aswell. If the phone starts up as usual without SIM and SD card, the cards may be damaged and needs to be replaced.

If the bootloop persists without SIM and SD cards I suggest that you contact your local support team in order to have the phone sent in to an authorized service center to be examined and possibly repaired. If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your Local support team as well, as they vary between markets.

Try these measures and let me know how it goes!