No signal

[Emma10]

Im not getting a signal on my phone in doors and owt doors tried factory rest my phone and nothing new sim card and still no signal what is wrong with it

[bubbly_joy]

Hi,

Check your mobile network setting. It could be set to LTE only signal which your area might not be covered yet or have a poor LTE signal. This is only my suggestion and I hope this works for you.Go to Settings then tap MoreChoose Mobile NetworksChoose Preferred network typeTap LTE(preferred)/WCDMA/GSM