New Faulty Sony Xperia Xa SEND IN 3 TIMES FOR Repair- Bad service n slow reply

[Dchng]

Hi everyone , just to share my extreme bad experience and bad service I have received from Sony Somerset from THE MANAGER.I have send my phone Sony Xperia xa in for repair 3 times in a month and requested for a new handset replacement due to multiple faulty handset. I also asked for Manager at Somerset to call me with regards to this matter. But he seems not bothered to even call and explain about the situation. Last few days I called in Sony to request for him to call me back, but there was still no response from I think he seems incompetent on his job as a manager. I REALLY HOPE someone of HIGHER AUTHORITY in Sony can escalate this issue and help me regarding this matter. Thanks.

[CameronT]

Hi @Dchng,

Welcome to the community. I am sorry to hear about this experience, but please refrain from posting personal details. I have edited out this from your post. Refer to the discussion guidelines for more information.

Please be aware that this is an international forum, and we are unable to assist with local inquiries. You will need to stay in touch with your Local support team for assistance with this issue.

I apologise for the inconvenience this causes you.

[Dinger123]

My sony Xperia XA is the bane of my life. I am still on contract for another 7 months, the mobile has been away to sony 3 times, meaning i have`nt had a mobile for 30 days as it takes 10 days at a time to send it off and get it back, and i`m still paying a contract. I got i back last week and it has gone wrong again. I refuse to send it off a fourth time with the same problem so i am going into my service operator tomorrow to Demand a new phone as this one is not fit for purpose! According to the repair slip i have had a multitude of stickers, whatever they are, a new battery and lastly a new motherboard! I will never ever buy sony ever again. I hope to resolve this tomorrow or i will have to go to citizens advice and report to the ombudsman.I heard from other users they can put in second hand parts to fix it? Can`t wait to get rid of the thing. I missed a hospital appointment and other activities as the phone was either at sony or not working. I would like to think they could repair a mobile properly or replace it after a third time. my mobile is in perfect condition and has never been damaged. I hope you get yours sorted, and i`m close to ditching it altogether and the network too even though its not their fault!  I have plenty of friends with mobiles and i advise them not to go sony!