my phone is keeps restarting by it self

[Macohjia]

my phone is keeps restarting by it self until battery is empty please help.

[ChloeS]

Hi @Macohjia

Welcome to the community! 

Sorry to hear about this it must be frustrating 

First of all, can you remove the SIM card from your handset, and an SD card if you have one, and attempt to restart it as normal. 

Let me know how it goes 

[MarlonUk1]

hi @Macohjia

I think  you have "bootloop" problem

try to charge your device using the wallmount charger for 1-2 hours

connect to PC and perform software repair using Xperia Companion

[Macohjia]

Thank you for your help, I remove it all and try to retasrt as normal it not going well, Still restart itself How could i do 

[Macohjia]

I charge my device by the wallmount and my device still Have Bootloop while charge it that okay or not?:smileycry:

[MarlonUk1]

@Macohjia

yes it will be on boot loop while charging. the main thing here is that  we need to have your device charged at least 50% to be able to perform software repair using Xperia Companion

[Macohjia]

@nolramlb

Man after I do that you advice me, It still have Bootloop idk what should I do next 

[ChloeS]

Hi @Macohjia

You'll need to contact Local support from here.

They will be able to organize getting the phone in for repair