com.android.phone stopped working

[Mordecai1]

After I did 40.0.A.6.162  software update was done and now the phone service does not work 

"com.android.phone stopped working"  constantly pops up. There is no service provider detected. 

I have cleared data and cache for phone services, restart in safe mode - problem persists. Factory reset done and still have the same issue.

Please help! 

[Mordecai1]

"com.android.phone stopped working"  constantly pops up. There is no service provider detected. 

I have cleared data and cache for phone services, restart in safe mode - problem persists. Factory reset done and still have the same issue.

Please help! 

[Kenzi]

Well, It's "good" to know that I'm not the only one with this problems with my xperia a1 and videotron. Been 48 hours since the update and I'm still having the same issue after contacting the technical services and trying what they are saying. I will then go to the store to have my Sim card change but I will ask to totally change my phone. Already have the problem with com.android.phone occasionally since a few months on my phone and now that, I don't want to continue at all with this kind of phone anymore! 

[KristL]

Anyone knows if the patch update is available to download for Videotron users? 

[pawelb1]

/t5/Xperia-XA1/com-android-phone-stopped-working/td-p/1282112/jump-to/first-unread-message

[Armada1]

Also had continuously repeating com.android.phone stopped working problem after the Sony November updated on Xperia XA1 Ultra. All attempts to clear cache, data, force shutdown the phone app, even with Videotron local support etc failed. Since this appears to affect many Videotron customers, the issue might be related to the combination of the Sony November patch and Videotron network.

So, in my case, solved the problem by setting network discovery to Manual and switching to (3G) Videotron PRTNR

Parameters > Settings > Service providers:

Network discovery mode: manual (set to manual instead of automatic)

Available network: (3G) Videotron PRTNR (select)

For me, this bypasses the problem with the November Sony patch on the Videotron network by forcing the phone to use the Videotron partner network (Rogers). As my phone is set in French, the setting names may be different from the personal translation above.

[Kiran8]

Same here been happening for 3 days now

[Kiran8]

Omg same here they said that bout 20 people came with the same problem, it used to happen every now and then. But after the update its obnoxious... E-mailed sony, no response yet

[Matthy23]

Hi there, I speak to someone from their support team and this is the email they sent to me regarding this issue. (I got this problem since a week now):

Phone Model: Xperia XA1 Ultra - Videotron

Thank you for contacting the Sony Xperia support centre.
 

When you get a pop-up stating “com.android.phone has stopped” please follow any of the below solutions

•       Solution 1: Symptom will disappear when you Power Off-On the phone, recommended action:

•       Power off the phone, remove the SIM from the phone

•       Insert the SIM and SIM tray into the phone and power on.

              à the phone will automatically fix the problem for a while

•       Solution 2: Symptom will disappear by selecting “WCDMA only” mode, recommended action:

•       Go to Settings à Mobile network

•       Under Preferred network types select “WCDMA only”

              à the phone will automatically fix the problem for a while

•       Solution 3: Symptom will disappear by “Clean” flash, recommended solution

•       Backup your personal phone data, as next step will erase your data

•       Re-flash the phone via PC Companion tool or by visiting a retail store to support you

•       Restore your personal phone data

              à the phone will automatically fix the problem

Permanent solution to avoid pop-up message, a new SW upgrade will be available in the following weeks.

For the latest news, information and product support please visit www.sonymobile.com.

If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.

http://www.sonymobile.com/gb/support/contact-us/

Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

[vidi]

I am also facing same issue when trying to send a SMS which shows a popup window cleared cache and all recommended stest still the issue persists..  also suddenly get popus stating some or other app has ststopp working 

[40d]

Phone app stopped on my xa2 so I did settings-system-reset, then reset network and app preference reset, not factory and this seems to have worked, hope this helps