com.android.phone stopped working

[Mordecai1]

After I did 40.0.A.6.162  software update was done and now the phone service does not work 

"com.android.phone stopped working"  constantly pops up. There is no service provider detected. 

I have cleared data and cache for phone services, restart in safe mode - problem persists. Factory reset done and still have the same issue.

Please help! 

[Mordecai1]

"com.android.phone stopped working"  constantly pops up. There is no service provider detected. 

I have cleared data and cache for phone services, restart in safe mode - problem persists. Factory reset done and still have the same issue.

Please help! 

[Mordecai1]

I don’t know if Sony is aware that their update messed up these phones. The more people that can contact tech support at Sony the better. Been scouring online for solutions for hours.

[Mordecai1]

Have same problem with xa1. Disable automatic updates on your phone and play store. I think this is a temporary fix. Contact Sony , online chat or call from another phone. Sony needs to be made aware of this issue! 

[ErL1]

Was confused after reading so many post about xz / xa ... mine is XA1 ultra too!

Disabled auto updates in google play store but how do you disable automatic update for the phone itself?

[Dray29]

Same problem after damn up-date

Même problème après fichu up-date

@Dray29

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post. 

[MatB007]

SINCE LAST PHONE UPDATE (YESTERDAY) MY PHONE IS NOT WORKING ANYMORE ! I GET THIS POPUP ALL THE TIME: com.android.phone stopped working. I HAVE TRIED EVERYTHING, PHONE COMPANION, FACTORY RESET ECT... AND I STILL GET THIS POPUP+I CANT MAKE CALLS ANYMORE BECAUSE THE PHONE DOES NOT RECOGNIZE MY SIM CARD ? 

I HOPE THAT SONY WILL FIND A SOLUTION FAST BECAUSE I'M GONNA ASK FOR A REFUND AND CHANGE MY PHONE ! I AM WAITING FOR A NEW UPDATE TODAY TO FIX THIS BIG PROBLEM. THIS IS AN URGENT MATTER AND I HOPE SONY SUPPORT TAKES THIS MATTER SERIOUSLY !!! 

[teemotop]

having the same issue here, companion did nothing for me

[Uliwooly]

@MatB007

Do you experience the same while in >>> safe mode ? Which Android version and build number is your phone running? 

Also, could you repair the phone with XC > do NOT install nor update any app > test the phone in normal mode and safe mode 

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Mcmire]

Same thing happened to me. The phone updated during the night, and now the com.android.phone message keeps appearing. Was working fine before. Did all that was suggested and nothing works. Hopefully there's a patch soon.

[EricSP]

I've done a factory reset and also a repair with the companion tool, no success.

[MatB007]

Version mumber is : 40.0.A.6.162

Android 7.0

Build number is: 4.4.15

I have tried it in safe mode and the problem persists.

Thanks for trying to help but nothing works for now...