Brown patches on display

[Rocam]

My xa1 had developed a brown patch on display right next to the volume control. Now one month after the repairs I have two brown patches on the screen. One next to the power button and second on top left. Does xa1 have a faulty design? It seems the problem comes after one month of usage. Bought it on the 2 july, gave it for repair on 2 Aug . Got it back on 21 Aug facing problem from past for days, exactly one month.

[Emil · Accepted solution]

Hi @Rocam,

I'm very sorry to hear this.

I recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for repair.

Note that before a service center has had a chance to examine your device it will be difficult to say why this has a happened with your device.

[Алка]

У меня такая же проблема.... Нужно отдавать телефон в сервис... Пользуюсь телефоном с июня 2017г....сейчас почти октябрь... Пятна появились в июле... Вот интересно, в магазине сказали, что сделают в сервисе замену экрана... И сколько после этого он проработает...очень неприятно. Я бы хотела замену телефона сразу после диагностики. Ожидать окончание ремонта мне не удобно. Я постоянно пользуюсь телефоном по работе!!!

At me the same problem .... It is necessary to give phone in service ... I Use phone since June 2017g .... Now almost October ... The Spots have appeared in July ... Here it is interesting, in shop have told, that will make in service replacement of the screen ... And how much after that he will work ... very unpleasant. I would like to replace the phone immediately after diagnosis. It's not convenient for me to wait for the repair to finish. I always use the phone to work !!!

GT

[Emil]

@Алка, I'm sorry to hear this.

I'm afraid as this is hardware related I can only recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for repair.

Your local support can also assist you with questions regarding service routines as these may vary between countries.