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Blank problem

Blankproblem
Visitor

Blank problem

My Phone has blank back surface is that normal? Help me! 

5 REPLIES 5
ChloeS
Contributor

Hi @Blankproblem

Welcome to the community! 

Can you please elaborate? Do you mean the screen is blank or dark? 

Let me know Slightly_smiling_Face

Blankproblem
Visitor

The blank on the phone's back side

gregoryopera
Contributor

So NOT the screen, @Blankproblem?

Blankproblem
Visitor

Yes not the screen. There is swelling at the back of my Phone. I'm using xa1 ultra. 

gregoryopera
Contributor


@Blankproblem wrote:

Yes not the screen. There is swelling at the back of my Phone. I'm using xa1 ultra. 


@Blankproblem,

 

Wow, what? Swelling?

STOP USING YOUR SMARTPHONE!

Disconnect it from external power, turn it off and then contact your local Sony Customer Care Team, immediately!

A "swelling" battery or a smartphone that is "swelling" usually means that the battery is likely faulty and in some cases, could catch fire or explode!