System update in Xperia X Compact

[mollymascara]

Hi

I allowed a system update on the phone and since then have not been able to locate the downloads folder on the phone. There is a new app called Files, but every time I try to use it, the app won't actually open and the phone asks if I want to close app, any suggestions or help would be appreciated, had a load of important docs in the download folder

[Uliwooly]

@mollymascara

just download a file commander and check again.

[mollymascara]

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@uliwoolywrote:

@mollymascara

just download a file commander and check again.

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Hey, thanks, tried that too, no joy ☹️

[Uliwooly]

@mollymascara

do you get an error ?

[mollymascara]

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@uliwoolywrote:

@mollymascara

do you get an error ?

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No error message just asks if I want to close app

[MarlonUk1]

this might be a tad tedious but there is alread a built in file explorer. settings>storage>explore>files.

though it is rather much easier to download a file manager in Google Play store

[mollymascara]

Thank you so much for your help, that last one worked a treat. Phone has been slow to respond and hasn't been working well at all since the system update, which is frustrating, but will probably back up and restore worst comes to the worst.

Thanks again for the help