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Sony Xperia X performance f8131 network problem

Masrur
Visitor

Sony Xperia X performance f8131 network problem

Few month before i bought Sony Xperia X performance f8131 and it was working without any problem. Now I changed my call operator to another one and it`s not working like incoming and outgoing calls are not working (it says: mobile network is not available). however mobile internet is working without any stuck. I put SIM card in another device it worked but not in my phone. I have restored the device it didnt help. I put another operator`s SIM card and it worked. Could you help me about this case?

8 REPLIES 8
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Uliwooly
Expert

@Masrur

Perhaps it's being blocked by your carrier, contact them. 

Masrur
Visitor

But SIM card is working in another device. and I contacted them too, they said you have problem with phone.

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Uliwooly
Expert

@Masrur

Could you test a different SIM card from the same network with your Xperia X?

Masrur94
Visitor

I have tested different one did not help Slightly_frowning_Face

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Uliwooly
Expert

@Masrur94 @Masrur

Time to contact your Local support

Btw why do you have 2 accounts?

Masrur94
Visitor

Eventually I decided to change the carrier, otherwise there is no solution for this issue.

Caise of having two accounts Slightly_smiling_Face

Btw why do you leave that quote every time? What's the reason? 

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Uliwooly
Expert

@Masrur94 @Masrur

Fair enough but you will have to pick one, as only one account per user. 

Masrur94
Visitor

Surely! However you didn't respond to my question.