Sony x keeps crashing

[Diana123]

Hi

My Sony xperia x is 2 months old and keeps crashing? I have to force restart to work, how can I fix this? 

[Jonas]

Hi @Diana123, sorry to hear about this.

Do you experience that certain applications stops working and you have to force close and restart the application or does the phone hang up and you have to press and hold volume up and the power button at the same time?

If you need to force a restart of the device, are you using a specific application in the phone when this occurs, for example, playing a game?

I'd recommend that you start with rebooting your phone in safe mode and see if you still experience that the phone hangs up and you have to force restart it.

Let me know how it went!

[Diana123]

Hi @Jonas 

This doesn't happen always but when it does I'm not even using the phone. Imagen my phone on my desk and I notice that the message light is flashing, so I grab my phone and when I press the power button to unlock it it doesn't do anything, stays black. For it to come 'alive' I press power button and volume to restart. 

Because it happens randomly I can't really plan on using safe mode. 

This never happened while using the phone. 

Thank you for your time

Diana

[Jonas]

Hi again!

Thanks for the great information.

I understand that having your phone in safe mode for a longer period of time isn't optimal since this does occur at random times, however safe mode is a important part of the troubleshooting when experiencing this type of behaviour to see if this is caused by a downloaded application or not.

If you have a SD card in your phone you can also trying removing it temporarily and see there is any change, since a defect SD card can cause the phone to shut down.

Should you experience the same behaviour while the phone is rebooted in safe mode / the SD card is not mounted in the phone, try performing a software repair using Xperia Companion.

Do note that the software repair will delete all data stored on the internal storage of the phone so creating a backup using Xperia Companion before you start with the repair is advised.

Keep me posted!

[elwislak]

Hi there, would like to join topic as my xperia x (f5121) does the same thing since few days. I have tried all those thing like removing cards and running it in safe mode, by my observations nothing is helping. It does it completely randomly and once It will reboot it does it several times and rather will boot on or goes off and stay frozen so have to restart it. In my opinion it goes mad when gets a bit hotter or the power button somehow sticks pressed so it keeps rebooting, but if not I don't know what else...I have even made a factory reset which nothing changed. Last thing to try is software repair with companion or anyone with any ideas? 

Cheers

SEB

[schetz]

Had the same error, but it occurs so rare that I don't bother with it, for now. Like once in 2 months.

Also, had the same behaviour while on Concept, so I doubt factory reset will change anything.

Best course of action, the way I see it , is what @Jonas said about trying running the phone without SD card, as faulty or corrupt SD card could really be the culprit.

[Handmann]

My device does the same .. Whether with SD card or without ....

Come slowly to me like cheap goods ....... if I can ever be convinced again of "quality" in the home Sony?

Mein Gerät macht das selbe .. Egal ob mit SD-Karte oder ohne ... . 

Komm mir langsam vor wie Billigware ....... ob ich wohl jemals wieder von "Qualität" im Hause Sony überzeuge werden kann ?!

@Handmann

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

[elwislak]

UPDATE 

All my phone doses now is Red led flicker while on charge

So its dead now, can't even switch it on, it isnt recognized by pc as well.

Any one with any idea, solution , anything ? 

[schetz]

Have you tried pluging to PC while holding volume down ? With Xperia Companion, or flashtool running ? I presume it was recognized before.

Have you tried holding volume down + power without being pluged to PC ?

If nothing helps, it's probably a repair centre route. Had the same problem on Z3, none of this solved it, they've replaced motherboard (as per their info) .

[elwislak]

Actually i've tried all the options to try run it. And volume down and power+ vol.up after all reboots it decideded to stop and died i have lost will to get it back running. The worse is it happening before holiday. So i might send it when get back. Cheers for any help