incoming calls

[Yvonne68]

WHEN i receive an Incoming call i have to run to my phone,because within 5 sec The ringing stops and i get a missed call message...Never had this issue before

[nathanhorner]

Do you use Xperia Answering Machine? If so, what length do you have it set to? 13s is default I think... 

[Yvonne68]

Answering machine is of.....Voice mail is in though...But cant find The lenght ...

[nathanhorner]

Possible that it is through your service provider settings. Have you checked there? 

[Yvonne68]

Where do i find my service provider settings 😂

[Uliwooly]

@Yvonne68

Open the phone app > menu > settings 

[Yvonne68]

Lol...Cant find service provider settings 😂😂😂

[nathanhorner]

You know when you call your voicemail it gives you options? Check those out.  If not your service provider or operator should be able to help.

[schetz]

There is also a possibility that SIM card is messed up a bit.

I would definitely get a new one and test. Can't hurt.

I'd do that, in case same SIM works in another phone. Just to narrow down the cause.

[Jonas · Accepted solution]

Hi @Yvonne68, sorry to hear about this!

As other users have already pointed out, it does sound like you will need to get in touch with your service provider/operator and ask them to edit the time before a call goes to the voicemail, I think I have around 30 seconds, which is plenty of time for me to be able to grab the phone and answer the call!

Let us know how it goes!