I have problems with the fingerprint reader

[Omar101]

Translation via Google Translate:

When the software was updated, the fingerprint reader did not work again

By taking it to Sony they could not reset and leave running

What should I do

Al actualizar el software no volvió a funcionar el lector de huella 

Al llevarlo a Sony no pudieron restablecer y dejar funcionando 

Que debo hacer 

[Qatrium]

@Omar101

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

You said you took the phone to Sony, do you mean an authorized repair shop?

Did you try to factory reset your phone or better perform a software repair using Xperia Companion?

[AlexanderXperia]

Hi Quester, would you like to give me a hand here, please?

I told you ... I tried to do what you told me and it really does not work. I can not access the fingerprint reading simply because the text on the internal storage does not allow me to delete the ones that were registered.
When I am in the security menu and lock screen, it appears to me that the fingerprint reader is disabled.

Actually I'm needing help here, I've tried many ways and honestly it was right after the software update, and that I have repaired it more than 3 times, I already tried in "Safe mode", I tried full system restart and nothing works. I do not know what to do. I would really appreciate your help, please.

Thank you, best regards !