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KathUK
Explorer

Disappointed

We had placed a pre-order for an Xperia Z2 tablet on 5 March 2014. When ordering it was clearly stated that we needed delivery of the tablet before 10 April 2014. The agent who took the order said that was no problem as the system was indicating a delivery date of 21 March 2014. When checked online the delivery date was shown to be between 25 and 26 March 2014. Needless to say nothing was received on the above dates so we contacted Sony. Sony says sorry the demand was too great so delivery will now only take place after 14 April! Sony must have known how many units they would be receiving so when our order was placed the system should have already indicated that all units to be delivered had been sold and we should have been given feedback accordingly and not strung along with false promises. Customer service and escalations say there is absolutely nothing they can do. My wife leaves the UK on 13 April and desperately needs to have the tablet so that we can stay in contact while she travels. The only option we have been given is to cancel the order and go buy a Samsung!!!! Any assistance with this would be greatly appreciated.

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