Horrible Support by Sony..

[xs2ahmed]

Hi,
I posted a new case in e-support for my vaio laptop 4 days back, I had a new vaio VGN-F31H bought just a few months ago, some coke splashes went into my keyboard, and of course the immediate action should be to consult support. Since that time i havent received any reponse from them ? what kind of service are they providing. Why they charage so much for their laptops if they can not give timely support, there is no other contact email address where i can show my concern ! what is all this ? Is it a general norm of their e-support ? I am dissapointed,...could any one guide me on this..
Thanks

Ahmed

[dorothyallen]

I totaly agree with you there....I bought a vgc-ra 2 years ago, the power pack blew up last friday and it's impossible to get the part from sony as they don't sell parts....i guess they expect me to buy a new pc no way

[lyapple]

Thalamus can u give me the phone number of some support guy to shout at, ,...
i m really pissed of ,..  

Hang in there xs2ahmed. I've just checked our link with support and they've promised one of theirVAIO-Link agents will get in touch with you today and they're also investigating the delay. Please give them until tomorrow but if you haven't heard by then get back to us.

Pandora.

[Thalamus.]

Hang in there xs2ahmed. I've just checked our link with support and they've promised one of theirVAIO-Link agents will get in touch with you today and they're also investigating the delay. Please give them until tomorrow but if you haven't heard by then get back to us.

Pandora.

xs2ahmed, have you been contacted by Vaio-Support..?

[xs2ahmed]

Today i received this,
Thank you for contacting us. Unfortunately sir, liquid spillage is not covered by our warranty. Therefore the only thing that I can recommend is that you thoroughly clean the keys with a lint free cloth. You can have the unit sent in for repair but it would be chargable. The minimum fee would be £143 and that would cover having your keyboard replaced.

i have asked him, that i want to give my laptop for repair , how to proceed ?
i am waiting for their next reply , again i am not sure how long they take..
some people have told me that they fix the laptops in belgium and some times it takes too long ? what do you say on this..
I am a computer science student, i cant afford it if they take like months ? what do you guys suggest.

[kee-lo_]

Hi

If you call them in the morning and arrange a pickup they'll send DHL to pick it up, fix it and return it hopefully within 7 working days.

[Thalamus.]

I'm glad Vaio-Link support have been in contact with you..

I wouldn't have expected your warranty to cover accidental damage, I hope your laptop gets a speedy repair..

[venks]

Sony support in UK is really Horrible..

I am quiet surprised to see such a pathatic service from SONY..

Good Luck with urs !!

venks

[pariope41]

Support....is InSupport....Ko Support

[lyapple]

Support....is InSupport....Ko Support

[kee-lo_]

I didn't understand that either.