Horrible Support by Sony..

[xs2ahmed]

Hi,
I posted a new case in e-support for my vaio laptop 4 days back, I had a new vaio VGN-F31H bought just a few months ago, some coke splashes went into my keyboard, and of course the immediate action should be to consult support. Since that time i havent received any reponse from them ? what kind of service are they providing. Why they charage so much for their laptops if they can not give timely support, there is no other contact email address where i can show my concern ! what is all this ? Is it a general norm of their e-support ? I am dissapointed,...could any one guide me on this..
Thanks

Ahmed

[Thalamus.]

Hi Ahmed,

I have passed this onto Sony support, hopefully someone will look at your case..

[dewouhihi]

Had a problem (defect dvdplayer)with my vaio ,

Just took the phone and called them.

U find the numbers on this site. problem solved in 2 weeks.
Thought it was a good service.

Grts
Dewouhihi

[xs2ahmed]

Thanks thalamus,
i hope someone gives it some attention.

[Thalamus.]

You're welcome Ahmed, let us know if you receive a reply please..


Edit: Hi Dewouhihi, welcome to Club Vaio..

[kee-lo_]

For now I would wipe the keyboard with a lint free cloth and a few drops of water. You don't want the sugar to corrode the VAIOs internals.

[xs2ahmed]

HI Thalamus,
I thought to let you know on this, since there was a weekend in between so i expected no reply, now today is monday still no reply on this issue,
so i eventually called sony vaio, the call is with automatic response (UK number coz bought it from UK) asks for my vaio serial i put my serial into it and it says, we could not find a valid number ?....(I am sure about my serial and its already validated when I registered my vaio.)
no way to talk to any cumsotimer support person...???? directly on phone ?
This process is straining me,,,feels like a nightmare ? i cant think of if its so hard to access the support ...
please help me....

[xs2ahmed]

Please for God's sake anyone ask them to look into it..

[xs2ahmed]

here is my case ID 2384777 if u could communicate to themm...

[xs2ahmed]

Thalamus can u give me the phone number of some support guy to shout at, ,...
i m really pissed of ,..