Help! My Vaio crashed! Recovery disk won't work!

[Sabi]

The problem started when Microsoft SP2 was getting downloaded. Half way through, it got frizen!
I had to switch off the machine manually. When switched back on again everything had gone! All desktop icons,ncluding the "Start" button!
I took the laptop to PC World for repair. They said I have to use the System Recovery and Documentation Disk which I did. However when I put the disk in, nothing happens!

Has anyone had experience like this? I will be grateful for your advise.

Thanks
Sabi:smileyconfused:

[kee-lo_]

OK let me think, some BIOSes want you to press DEL to get into them too.

[Sabi]

Hi melmoo;

Thank you for your reply. Your English is fine and I understood all of it.

I have tried everything you mentioned. I have switched the machine on and off, left it to rest for an hour even for 24 hours, but nothing happened!

Now, to my horror the laptop is completely dead:smileysad:
When I switched it on 20 minutes ago,the vaio word appeared for a second then disappeard!!. When I switched it back on again,nothing came on ...only the dead black screen and the flickering lights near the keyboard...
I am so so sad.I cannot believe my laptop is dead 😞
I don't know where to take my laptop for repair as the only soney repair shop is many miles away from where I live

I do appreciate all your help and others, but I am still hoping someone who has gone through the same thing as I have and could bring back his/her laptop to life, could kindly give me some advice.

Take care
Sabi

[Melmoo]

Hi Sabi

So sorry.
Why don't you phone to microsoft?

I did it because I've got two computers and I need it for one of them.

They'll help you.

[kee-lo_]

Sabi

If you call VAIO-Link tomorrow morning they can arrange a pickup.
There's a repair centre near Heathrow they take it to, so hopefully you'll have it back in a few days.

[Sabi]

Hi Kee-lo

Do they really pick up the laptop from where I am? My one year guarantee finished 2 months ago, but I don't mind to pay as long as it not over my limit.
Do you possibily have their number? I am sorry to ask you that, but I cannot think straight at the moment. I grab any help !
I just want my laptop repaired

Thanks a milion.
Sabi

[Sabi]

Thanks melmoo;

I have to ask you the same thing as I've asked Kee-lo! What is the phone number of Microsoft? or where do I get it from in UK?

Many Thanks
Sabi

[robpaxton]

The Sony contacts list is here

Hope it doesn't work out too expensive for you.

[kee-lo_]

Yeah they will, but I really hope it's not too expensive, as there are some good repair stores in London...