HDD external drive - Code 10 error

[YgNus]

I have a problem using an external HDD. When I plugged in, windows recognizes the drive but when is installing it, the error code 10 ocurrs, and the drive appears in the devices manager with a yellow icon.

I have tried everything, uninstalling usb ports, disabling devices, etc. but nothing works...

The drive is detected in the rest of my home computers so I think the problem is in the vaio FE11S.

I have reinstaled the device drivers but either works. I think that the integrated camera with the usb ports could be the issue.

If you could help my I would be pleased. I´m desperate!!

Thanks in advice!!

[Blencogo]

Hi YgNus,

Have a look in System Information to see if you have any IRQ conflicts.

Start>>Run>>msinfo32.exe

Look in Hardware Resources - Sharing/Conflicts and also IRQs.

Does the yellow icon in Device Manager have an exclamation point in it or does it have a question mark?

An exclamation point usually means a conflict. A question mark means windows cannot determine the correct device type (this is usually a driver problem).

[rich912]

Error 10 is usually caused by an operating system conflict with another device or driver. Try a Google for "error code 10" – my search produced (amongst others) THIS

[YgNus]

Thnks for the responses, I have tried to solve it with the information you have gave me in the link, but doesn´t works.

The icon in the device manager is an exclamation like you said. I have noticed that the usb root asigned to the HDD device is shared with the integrated camera. I don´t know if that is the problem.

When I bougth the hdd drive, it worked perfectly in my vaio and in other home computers. One day I didn´t unplug the drive correctly with the operating system utillity and the drive never works again in my vaio.

I have tried everything, including formating the operating system partition and doesn´t works... In other pcs the hdd works fine.

I´m confused, and I don´t know what to try to solve it, I need help with it please. Thanks in advance!!

[rich912]

As you seem to have eliminated an operating system problem I can only suggest that you try re-setting the BIOS to default settings. If this has no effect I would suspect hardware/cabling problem.

I assume that you have tried disabling the inbuilt camera?