Hi guys;
Has anyone had experience with getting help from Vaio e-support on line?
It's been a few days since I sent them a report for my laptop crash. Although they 've given me a case number, I cannot find their reply!!!
Every time I go to "Case Query" and type my case number, a get a message for "unknown case" !
I know that cannot be true because there is a case number and I can see the contents of my report in "Open Cases" but not their reply 
I will be grateful for any advice you have regarding Vio e-support operation as I am still mourning over my dead laptop trying to get help from anywhere I can to avoid unnecessary repair costs!:smileycry:
Sabi
PS: Rob Paxton; thanks for Sony service number. I called them many times but the line is constantly engaged
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