Xperia P software update doesn't work

[Saulieg]

Hello,

I've received the notification that there is a software update (6.1.B.0.544) available for my Xperia P. The instructions say I have to use the Sony PC Companion software to do this. Whenever I try the software crashes my PC and the phone doesn't get updated. My PC is running Windows XP (SP3), has Java (JRE7) and I have disabled my antivirus (Kaspersky) and firewall. This is what happens:

1. I connect the phone to PC via USB.

2. PC Companion software (PCC) notices the phone and says there's an update available.

3. I click on 'Update'

4. PCC opens 'Phone Software Update' window with 4 steps (1. Start, 2. Prepare, 3. Update, 4. Finish). 1. Start is highlighted and it says my personal data will be kept, it should take around 30 minutes to update, I need an internet connection, and the software will be updated to 6.1.B.0.544 (from 6.0.B.1.564)

5. I click on 'Accept'

6. PCC opens '2. Prepare' window, states it's preparing the computer for the update and cycles through intialising and preparing stages.

7. PCC then says it is checking my phone and my phone switches off.

8. The software continues to be 'checking the phone' for several minutes after the phone powers off, then presents a screen displaying a series of steps to 'prepare the phone for the update': 1. Disconnect the USB cable from phone and computer, 2. Make sure the battery is at least 50% charged (it is), 3. turn off the phone and wait 5 seconds (the phone's already off though...), 4. Connect the USB to the computer, and 5. Press and hold the volume down button while plugging the USB into the phone.

9. I follow the steps above.

10. The phone shows the Sony logo then just displays the battery charging image and goes to sleep. The green LED comes on.

11. Nothing happens for a few minutes.

12. My computer hangs - completely freezes except for the mouse. The clock stops, I can't click on any buttons including the Windows Start Menu, Ctrl+Alt+Del doesn't work. I've tried leaving this for 45mins and there's no change. The only way to recover is to press the PC's reset or off buttons.

I've tried several times now - with and without my antivirus on, updated the java I had installed (I was on JRE6). To call this frustrating would be an understatement.

How do I make this work?

---------------------------

The thread now says this is assumed answered - this has still NOT BEEN ANSWERED! None of the suggestions work.

I'm really disappointed with Sony on this.

Message was edited by: Saulieg

[Raja22223]

Try to update with SUS

http://www.sonymobile.com/gb/tools/update-service/

[ryan515]

use sus as raja said, it's more stable than PCC

[lisag091271]

I seem to be habing the same problems and the above link will not work either, I have tried on 2 laptops one running on windows vista and windows 7 any help would be appreciated, thanks

[Raja22223]

Did u tried to update through OTA ?

[lisag091271]

I'm sorry but what is OTA?

[Raja22223]

OTA is Update over the AIR, In ur Mobile u can find the UPDATE App, Connect ur mobile to Wifi or and Data connection and open the app and refresh it ....If the update is available over the Air, The notification will be showing in the Notification pannel and u can download it....

[WillWord]

Step 8 Try (even though phone is off) switch off phone, if it does something make sure you get "phone is powering off" (or something similar) wait 5 secs then reconnect to PC, Press & holding volume down.

Worked for me on last update .184 may work on ics update, it seemed to me my phone was off but I now assume it was in like a dormant PC mode, if that makes sense.

Good Luck

[Saulieg]

The notification comes up on my phone but says it has to be done using a computer and doesn't give an OTA option.

[Saulieg]

Thanks for the suggestion, unfortunately doesn't work for me. All I can do is switch the phone back on, then when I switch it off again I get the same problem.