What is the point in posting issues here when SONY doesn't respond?

[vinish]

Dear Friends,

What is the meaning in posting the bugs of xperia P here,when neither SONY technical support or SONY developers don't respond to us? 

[_alexdon_ · Accepted solution]

The only ones helping are other people...the staff are not very well informed and can't promise too many things.

[vinish]

Hi all,

If u want to express your dissatisfaction here please post here so that we can convey our message to SONY 

[vinish]

Hi all,

Please click 'like' as a vote , if you feel that your expectations are not met by SONY

[iproute]

I work in the information technology field and was also surprised to discover that there is no formal support system in place (or at least I am not aware of one).

The way it usually works with vendors (Cisco, Dell, etc.) is - you would submit a support ticket describing the issue, steps to reproduce, relevant screenshots or log files, serial number, etc.  and you get issued a support ticket number. You can use that ticket number to follow up on the status or RMA the item.

That being said, I am in communication with one of the Sony support representatives that frequents the forum hoping that he might be able to reach out to the Sony engineers regarding the wi-fi issue detailed in this thread but there should be a more structured approach to providing support.

[m_xym]

As far as I know, ticketing support exist only in cases where there is paid supoort available.

[MathiasWeisheit]

I know your problem!

[vinish]

i have given up my hopes regarding any response from sony on iCS bugs

[_alexdon_]

You are not the only one,my friend.The only hope that i have left is that my phone doesn't get in big trouble,and i am thankful for not having big troubles with it until now.

[ThunderBolt]

I am with you, and I am an IT guy as well, and I didn't think anyone could have worse support than Cisco TAC, but like my grandfather says, just keep living and you will see.  I like the phone and it takes great shots of my racks and stands and cabinets, but as far as ANY Cisco apps I need to run, Sony is not supported.  One thing I hate is buyers remorse, and with this Xperia Z, I'm feeling it.  The choice was between the Nexus 5 and this, and after 2 days of research (or what I thought was research) I got the Sony, and now I feel like I should have went with the Asus (Nexus 5), who would have ever thought!  I should have know if the phone is water proof, it shouldn't be used by an IT guy!!!!!!!!!!!!!