Urgent - Bricked Xperia active st17a following update to 4.0.2.A.0.42

[#1]

Hi all,

Bit of a stuff up here - during the update process through PC Companion, update failed at around 50% and now the phone will not switch on.

Phone: unlocked, unbranded, Xperia active st17a

Mobile carrier: Vodafone Australia

OS: Windows 7 Ultimate SP1

Updating to: 4.0.2.A.0.42

Background:

• For a few days both the phone and PC Companion were reporting a system update was available.
• Phone was fully charged at time of update.
• The phone is on my work call group as an extension of my office line and I will be on the road for 3.5 weeks as of Wednesday 2nd Feb and I don't want to buy yet another mobile phone!

Current Issues & Observations:

• Intermittant connectivity/recognition by PC Companion
• Phone will not switch on but will vibrate once without lighting the screen in any way
• Green light will display when plugged into PC
• Will not charge from supplied charger or generic usb charger which meets officially stated requirements

Attepted:

• Holding "volume key" whilst plugging phone into PC with PC Companion open following battery removal - no luck, though blue light displays and remains on
• Have not used any third party apps for ROMs so as not to void waranty held with supplier
• Forumed for solutions and found one suggesting I use the "repair phone" tool, I cannot seem to find that...

Any constructive suggestions would be greatly appreciated.

Cheers

[Uliwooly]

what happen when you connect your phone to the charger? does the LED turn on? if it doesnt, try a new micro USB cable if possible another battery

[#3]

The phone acts normal when it comes to charging (from red when charging, to green when fully charged), it also connects to the computer (volume down + usb insertion) normally. But still it won't turn on, and when I connect it to the computer without the volume down button pressed it connects/disconnects randomly.

Ran the "update" through PC Companion just to try one more time. The three red flashes does not appear anymore, now I'm back to where I started. Vibrate and then nothing.

[Uliwooly]

maybe the LCD screen is dead, I would use SEUS if I were you, its the same as PCC but just to make sure that the repair goes thru

Update Service (SEUS)

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Don't forget to mark the Correct Answers & Helpful Answers

[#5]

I used SEUS to update the phone software even twice, but the problem remains the same - blank screen.

Is it really a hardware problem?

[Uliwooly]

most likely its a hardware issue

[#7]

I have the exact same problem with my Xperia Active ST17i.

But, the answer marked as correct – “Correct Answer by gwhispererz  on Jan 30, 2012 3:24 PM” in reality doesn’t resolve the issue!

I successfully applied last update, by using even Update Service 2.12.5.57 (!), but it doesn't solve a problem….

The phone still charging (at least the battery indicator light changes from red to green) and do the same vibrating, but the screen doesn’t lighting up at all while pushing the power button…

Can somebody HELP, I logged a calls in Sony Erickson support RU, UK and US (X-Ticket: 92807043,2 & 92807183,2 and the reference number is 1-208585049 [THREAD ID: 1-3G6P98]. )

But, it looks like they just ignore my recourse…

Please don’t send me to service center,

I live in Kazakhstan and here you could see WHOLE COUNTRY left without Sony Erickson support

and only you could help me!

Thanks in advance!

The phone looks as great, but very raw solution, but, I’m still intend to use it…

[gwhispererz]

Hi Geimuse, I believe your issue could be different, possibly a hardware issue since Software Repair didn't work. Unfortunately you can't do anything if it is a hardware issue.

I guess you have no choice but to send phone to Service Centre for repair.

http://www.sonymobile.com/global-en/support/contact-us/

[#9]

Can anyone help me, i have a problem when upgrade my xperia active ST17i too.First, when i upgrade to 4.0.2.A.0.42 it's say failed and my phone cannot turn on for a moment..but after a while, i can turn on again and my phone already upgrade to 4.0.2.A.0.42.I found the problem with this new upgrade, my sd card full size when before just have half full..my wifi have trouble connection too...after that i try software from gwhispererz at first post and re-install it...but it's failed again and i dont know how to fix it...help me pls,and sorry for the long post.

[gwhispererz]

Hi Volkodlak098, see if it helps by repairing phone software with another PC/Laptop.