SOLVED
Hello!
I have bought a Sony Xperia Sola Smartphone half a year ago. Since a few months I am experiencing problems with its touchscreen. The phone does not detect any touch in the middle of the screen for about 1-2 cm. This does not happen always, but about 75% of the times when I unlock my screen. The phone has already been sent to Sony, but I have received it back (after 3 weeks!!) without anything being done, except a software update, which I could have done myself and which did not help anything.
I actually can't be bothered to send it once again to Sony, that the support has it for another three weeks while I can't even write any messages nor check any of my mails when I am not at home.
I have set the phone at least 5 times back to the factory settings, that did not help. I have also put another SIM Card into it, same problem. I have tried it without any Apps installed (except the pre-installed ones, obviously, as they can't be uninstalled). None of this did help, the problem still exists.
Here are two screenshots of the phone. If the problem is not obvious, I don't know.
As excpected to work Bugged. The black part in the middle is not working.
Other than that, when the problem as shown above is happening, it also happens often that the phone starts to detect touch while I am not even touching it, which means it goes into settings and presses random stuff (exactly in the black part).
Another thing is, that I have noticed (as well when the above problem exists) the Floating Touch seems to detect a ghost. The Blue-wave-background which moves when floating over the screen just keeps on moving, even if I put the phone on my desk and walk away.
The phone has two years of guarantee, I am expecting a more professional support, than one which tells me that there were NO problems found.
I hope I can get some help here.
Best Regards.
1 ACCEPTED SOLUTION
Accepted Solutions
Jeffry wrote:
Hello!
I have bought a Sony Xperia Sola Smartphone half a year ago. Since a few months I am experiencing problems with its touchscreen. The phone does not detect any touch in the middle of the screen for about 1-2 cm. This does not happen always, but about 75% of the times when I unlock my screen. The phone has already been sent to Sony, but I have received it back (after 3 weeks!!) without anything being done, except a software update, which I could have done myself and which did not help anything.
I actually can't be bothered to send it once again to Sony, that the support has it for another three weeks while I can't even write any messages nor check any of my mails when I am not at home.
I have set the phone at least 5 times back to the factory settings, that did not help. I have also put another SIM Card into it, same problem. I have tried it without any Apps installed (except the pre-installed ones, obviously, as they can't be uninstalled). None of this did help, the problem still exists.
Here are two screenshots of the phone. If the problem is not obvious, I don't know.
As excpected to work Bugged. The black part in the middle is not working.
Other than that, when the problem as shown above is happening, it also happens often that the phone starts to detect touch while I am not even touching it, which means it goes into settings and presses random stuff (exactly in the black part).
Another thing is, that I have noticed (as well when the above problem exists) the Floating Touch seems to detect a ghost. The Blue-wave-background which moves when floating over the screen just keeps on moving, even if I put the phone on my desk and walk away.
The phone has two years of guarantee, I am expecting a more professional support, than one which tells me that there were NO problems found.
I hope I can get some help here.
Best Regards.
The first few batches of Sony Xperia Sola had speaker and touchscreen problems. Looks like you are one of the unlucky ones.
Best bet send it back to service center for repair. Your most likely to get a new screen 
or knowing Sony maybe some shoddy work where they just re-calibrate screen and then same problems comes back again. (Sony's way of saving money).
@tech-no-logical:
Thank you, I will remember what you've said. For now, I will send it back hoping for a fair repair or exchange of the phone.
@ShayKaPow:
Alright. Thanks for the info.
I have sent the phone back on Friday last week, including some bunch of information about issues of the phone. Let's see what's going to happen. Waiting for my phone to come back 
Sooo, yesterday I got my phone back! Oh wonder! THEY DID AGAIN NOTHING! What do they tell me? Same thing as last time: "Phone works fine".
Ok, so I turned it on. First touch I made: Didn't work. Just right after I turned it on it was already bugged.
I really wonder if they even turn the phone ON!?!?
So just a few minutes ago, I was in the store and showed the issue to the guy there. What does he tell me? I'll send it back again. Like, really?!?!? Third time.
All I can say on this:
SONY!!!!! WHAT ON EARTH IS GOING ON?!?!? THAT IS JUST
R I D I C U L O U S !!!!!!!!!!!!
If you keep on acting like this with your custumers, you really do not have to wonder if nobody buys a Sony product anymore.
If I get this phone back in another three weeks, and the issue happens AGAIN, I'll either want my money back, and if I won't get it back (or get a new phone), I'll throw it out of the window, then I will have at least one time fun with it.
Anyway, I have video proofs of the issues:
If there is anybody who thinks that the issue is not obvious, tell me. But there is NONE.
I mean, how can the support NOT FIND ANY PROBLEM? Just turn the damn phone on and you will see it!! No offense, but that is just complete crap to me. Last chance, the phone is not going to be sent back a fourth time. Looking forward to when it comes back. To be honest, it is already a shame that it takes more than 2 weeks to do nothing. I can do nothing on a phone in 1 second. How do they take 2 weeks for it? -.-
Oh, and don't say it's my finger that's bugged. I asked 5 different people to test it. 
Last chance, else this was the last Sony product which I've bought and will ever buy, so all my family.
Regards!
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