Please help: Unable to connect to internet and DL apps using mobile data

[#1]

Hi guys,

I am having problems with using Google Search, Default web browser, setting exhange email, and downloading from Google Play, etc.

Here is what happened:

Two days ago I re-programmed my arc via PC Companion. (Due to weird display of Missed Calls even if there are no missed calls at all).

Then, I used Settings > Privacy Settings > Factory Data reset - to format my SD.

Since i was not confident with what I did, I brought my unit to a service center, and same thing was done.

I was able to download an application and update some of the default apps from Android Market (which eventually updated to Google Play)  via WIFI connection.

But when I use mobile data instead:

• Able to browse Facebook and messenger,
• Able to browse Youtube.
• Able to browse from Google Play
• Unable to setup WhatsApp
• Unable to setup exchange email
• Unable to download apps from Google Play (Error downloading)
• Unable to browse from the default web broswer. (I have no other browser)

Please help..

[#2]

I forgot to say THANK YOU in advance!!!

Thanks!!

[Sam · Accepted solution]

The likely cause would be an incorrect APN. You can check this by doing:

Main Menu > Settings > Wireless & Networks > Mobile Networks > Access Point Names > You may need to check with your current network provider to confirm that you have an Internet and not a WAP one. The WAP access point will not allow these types of functions to work correctly.

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[#4]

I countered check my APN settings with my carriers guidelines for manual APN settings.

Everything is correct so far.

I am from Philippines and my carrier is SMART Communications.

Maybe I should have my carrier check this one, specially the WAP vs Internet thing.

Also, I have re-programmed my unit via PC Companion again last night, (its becoming a habit. LOL).

The thing is, Android Market wont upgrade to Google Play anymore. I tried downloading an app via WIFI and clearing the cache of Market. Guess i should break the habit.. T_T

Thanks!

[#5]

Hi Sam,

Indeed it was the APN settings.

Under

Settings > Wireless & Networks > Mobile Networks > Access Point Names > [SMART Internet]

The ff. fields were updated (by the carrier representative):

     Name - Smart Internet

     APN Type - default

Now i am able to do the ff using mobile data:

• setup WhatsApp
• download apps from Android Market
• browse from the default web broswer. (I have no other browser)

Though Im still encountering problems with Android Market update (to Google Play) and Exchange Email setup, i think they are of other reasons.

THANKS!!!!

[Sam]

Glad that is working for you. In regards to the other issues with the Play Store I would advise uninstalling the updates from the application then launching it again (you do this through the same screen as clearing the cache.)

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[#7]

Uninstalling updates works for me too.

Downloading / Installing  Google Play Store apk also worked.

Thanks much!

[samanthganduri]

hey! im facing the same problem.. im unable to connect to the internet at all.. and previously it used to conncet very slowly.. do you ppl think whether it is a phone problem or the service provider's problem? and when ever i go out it connects but when i come back to my place it doesn't connect.. i faced the same issue using another sim card.. but the problem still persists... please help me! and by the way im using a sony ericsson xperia neo V

[MPandey]

I am also facing the same problem. I am unable to download anything from google play,its just showing downloading but will not download. I am using Opera Mini through that browser I am able to download file that too of the size of 15-20 Mb. Facebook, Twitter,messenger,gmail,yahoo evrything is running well except google play. I did factor setting, did software repair, uninstalled updates, deleted data and cache, nothing running.