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pink spot in all the photos I take from my xperia U?? why is that so??

SOLVED
Not applicable

pink spot in all the photos I take from my xperia U?? why is that so??

in all my picture i take with xperia u, it has a pink spot in the pictures

sample:

DSC_0018.jpg

how to solve this problem??

i tried cleaning lens with lens clening kit of my canon DSLR.. but nothing worked, itried different settings also..

please if sony can give support and explain what it is??

1 ACCEPTED SOLUTION

Accepted Solutions
anandtapas
Visitor

dear sachin, Do not wait a single day. take your phone to sony service and ask for replacement if purchase within 7 days. same prob was with me. This is hardware problem. I am now waiting for my replacement phone. The sony camera sensor is highly sensitive to light and i guess a strong flash reflection burns through (leaves impression) on the screen sensor that can not be removed by any software update. Nor cleanning lense helps.

So wish you good luck !

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6 REPLIES 6
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Uliwooly
Expert

repair your phone with SUS or PCC if it doesn't solve the issue it might be a hardware issue

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

anandtapas
Visitor

dear sachin, Do not wait a single day. take your phone to sony service and ask for replacement if purchase within 7 days. same prob was with me. This is hardware problem. I am now waiting for my replacement phone. The sony camera sensor is highly sensitive to light and i guess a strong flash reflection burns through (leaves impression) on the screen sensor that can not be removed by any software update. Nor cleanning lense helps.

So wish you good luck !

turan_ascioglu
Visitor

Hi have the same problem.

Even after software repair problem still persist.

Had i chat session with sony support and they told me to bring the device back to place of purchase. They're going to change the camera sensor.

Not applicable

I went to Sony service center today and when I told them that I have problem in camera and some pink purple spot is seen in all pics, immediately without hesitation they asked me when you purchased I told them 10 days back and produced bill, they said its a hardware problem and you'll phone will be replaced with new one. and told me to wait for 10 days.

ddinusha
Visitor

yes my one als...but its a hardwere issue ...i try afr install sotwere update ..but still pink spot in the camere.

Arnab
Enthusiast

Take it to the service centre.

Please mark Correct and Helpful answers and you can also visit my blog at:arnabghosal1989's Blog