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My X8 hangs after Android update

SOLVED
Not applicable

My X8 hangs after Android update

Hi since adding ndroid 2.1 through the official support site my X8 hangs about half the time when making calls. Specificaly the display goes out and you cannot end the call. The call does go on but to hang up you need to remove the battery. WiFi is runnig nOK and its OK on texts, only phone calls.

Any ideas?

Thanks John

1 ACCEPTED SOLUTION

Accepted Solutions
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Uliwooly
Expert

The proximity sensor

X8.JPG

http://dl-www.sonyericsson.com/cws/download/1/835/748/1284993031/E15i__UG_EN_ROW_1241-4245_1.pdf

Double check for dust, trash, etc that might be covering it

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15 REPLIES 15
profile.country.GB.title
Uliwooly
Expert

back up everything and run the update again with either PC Companion or udpate Service

Update Service (SEUS)

http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe

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profile.country.GB.title
Uliwooly
Expert

Do you have a protective case or film that it's blocking the proximity sensor?

go to settings -> about phone and check the BUILD  NUMBER

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profile.country.GB.title
Uliwooly
Expert

this is the latest update and it's not available in all markets, so if you want to manually install it, follow the link bellow, it could void your warranty, but you can always flashback/reinstall your current version

Xperia X8     2.1.1.C.0

http://talk.sonyericsson.com/thread/29293

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Not applicable

Hi build nmber is 2.1.1.A.0.6

Is there a way of checking the proximity sensor. It has no protective fim etc on it.

Thanks John

profile.country.GB.title
Uliwooly
Expert

Yes, you can. On the lockscreen (do NOT unlock it) press the following sequence

home -> back -> back ->home -> back -> home -> home -> back

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Not applicable

Proximity switch looks to be always on. Is there anything I can do about this?

Is it that I need a new digitizer?

profile.country.GB.title
Uliwooly
Expert

the proximity sensor should be on, that's a good thing, that's what locks the screen when you put the phone close to your face. just either repair your phone with Update Service or manually update to the latest version, that way you can narrow down if its a software issue or hardware related.

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Not applicable

OK trying the re-load now, I guess the extra info is that the  display blacks out just after  I start the call  and while the call runs OK I cannot get it to respond to any key.

Anyway trying the download.

profile.country.GB.title
Uliwooly
Expert

if its software it should fix it

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