can't unlock

[#1]

hello there, i have had this xperia x2 for a year and a half now and have been experiencing hangs and that it couldn't be turned off until i remove the battery, my screen wouldn't respond or responds but not on what i have touched and now the worst is that it has been locked and the screen wouldn't respond to its stylus or finger or anything so i can't access it... help please! thanks!

[Uliwooly · Accepted solution]

try repairing your phone with

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software20Downloads/Update_Service_Setup-2.11.12.5.exe

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[#3]

thanks uliwooly, i'll try that..:smileyhappy:

[Uliwooly]

if the problem persists most likely is hardware releated

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[#5]

ok thanks, am downloading the update service set up right now...

[#6]

since i can't unlock my unit, is it okay if i turn it off by simply removing the battery?

[Uliwooly]

yeah, don't do it too often

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[#8]

thanks uliwooly, you've been helpful..:smileyhappy:

[Uliwooly]

Excellent

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