'Xperia Companion' Xperia M4 Aqua Update Problem

[Lost81]

Initial error

An error occurred while preparing to update your device. No changes were made on your device.
Please try again later. If the problem persists, contact Sony support.

Error code: uestartnomoreports
L_2384

[Genesis46]

Hi,

try to uninstall your Sony Mobile Update Engine. It works for me.

Go to "Program and Features",

Uninstall :

1. Sony Mobile Update Engine

2. Xperia Companion

Then fresh install the Xperia Companion.

Hope it works for you!

[Tharena]

Same failure.  Uninstalled, restarted both phone and PC, reinstalled companion, checked firewall to make sure they were still punching through, checked to make sure running compatibility and admin for the xperia companion.  Same error just under 1/4 through progress bar (where it stalls for several minutes before throwing the error).

[Genesis46]

Did you uninstalled both, Sony Mobile Update Engine and Xperia Companion? If yes, then I have no idea how to solve your problems. All I did was uninstall those 2 softwares and run the Xperia Companion normally. I did not need to run with compatibility settings to make it works. Good luck for you!!

*You might want to check the log file, who knows it will give you some idea on what's wrong. It's located in

C:\Users\[YourUserName]\Sony\Xperia Companion\logs\

[Tharena]

Yes, I uninstalled both.  Matter of fact, when I went to uninstall the Sony, the experia uninstall had already uninstalled it and my pc yelled at me for trying to uninstall something that was uninstalled.  

Also, no such log file under any of the usernames on my pc.  No Sony folder, nevermind a log file, under any user.  EDIT:  It is, however, under c: \ Documents > Sony > Xperia Companion


Perhaps this is because it never makes it past the download segment?  Where is the update attempting to download to?  Temp files?

104073ms: UListener started on port : 61491
104073ms: UEsession: Local listener started on port 61491
104073ms: UEsession: runStartLocalListener completed successfully
104323ms: UEsession: Starting UE...
104336ms: UEsession: Running UE from "C:\Program Files (x86)\Sony Mobile\Update Engine\Sony Mobile Update Engine.exe" on port 58088
104336ms: UEsession: UE server =
104336ms: UEsession: UE customization =
104336ms: UEsession: Clearing UE ini

104655ms: UEsession: UE started
104655ms: UEsession: runStartUE completed successfully, process = ef0
104655ms: UIState: UI deviceupdate updated to preloading
104906ms: UEsession: ERROR runSendSmartPing UE process has exited with -4, aborting
104906ms: UEsession: runSendSmartPing failed to send on attempt 0, will retry
109217ms: HttpGet: HttpSendRequestA failed with 12029

109217ms: UEsession: ERROR sendSmartPing sending ping, action res = -1, size = 0
109217ms: UEsession: runSendSmartPing sendSmartPing to localhost:58088 failed
109217ms: UEsession: runSendSmartPing failed to send on attempt 1, will retry
113686ms: HttpGet: HttpSendRequestA failed with 12029

It then proceeds to reattempt this (last 3 lines) 10 times before just dying, then picks a new port number seemingly at random (not 58088).  And again x10 new port number, and again and again.  But never that initial port that it opened. 

I have also backed up and attempted the "Repair" option, and same error occurs.  

[Tharena]

Also, have attempted with anti-virus AND windows firewall shut down, with same resulting failure no ports. 

[Tharena]

My husband took pity on me and we plugged it into his machine and all updated, just waiting for it to complete.  We believe there's another piece of security software blocking ports, just not sure which.    Good luck!

[Rajkam]

Help me , I'm try to update marshmallow on my Sony m4 (e2363) using Xperia companion but not update error while updating, error 'your device is unchanged error code: UEGetphoneinfo UE_1200. Please help me to solve this problem

[Jcy]

I downloaded the update but it shows installation failed
Help

[Emir1]

Hi @Jcy,

Which phone model do you have, and how did you perform the update? 

Can you start your device at all, or does it return an error message not letting you boot? If you can't boot the device, I suggest that you perform a software repair using Xperia Companion.

[ajiantorooo]

i try to update my xperia m4 aqua e2353 to mm from lolipop using xperia companion. after xperiacompanion finished download the mm firmware i cant install it to my phone. appear error code ueGetPhoneInfo Ue_1200. can anybody help me, please.