@Antonyt56 wrote:
@cwthomas wrote:
I returned my phone to Sony UK for repair, hopefully the phone will be returned with fully functioning GPS (if not I will be requesting a replacmnt unit / model).
Good luck, Sony don't care. I went through the exact same process only to have my phone returned to me last week with the GPS still not working (I think all they had done at the repair centre was reset the phone and maybe install a newer version of jellybean 4.3). I then phoned Sony to complain and they said all they could do is a manufacturer's repair under the warranty, which is what I just had had the phone returned from! Useless. Basically, as I explained to the Sony customer services lady, this is an issue (unless the poster above is correct which I don't beleive he/she is but I will try the fix all the same just to see) with android jellybean 4.3, which people have been complaining about for ages on google support forums (https://productforums.google.com/forum/#!topic/maps/GAiqqqTlbIY%5B1-25-false%5D)
@cwthomas, keep us posted on how you get on asking ffor a replacement as if you manage to get them to give you a replacement model not on Jellybean 4.3 I will get them to give me one too.
I came acros another possible fix here (http://www.askstudent.com/how-to/solved-searching-for-gps-issue-on-nexus-4-or-android-phones/ - look for Matt Hill's comment in the comments at the bottom of the page), which I've just tried tonight so I'll feedback to say if it works.
The most important question is IF and WHEN Sony Xperia M will be getting kitkat update. Does anyone know, a poster on these boards seems to think it will be sometime this year (http://talk.sonymobile.com/t5/Xperia-M-M-dual/Sony-Xperia-M-Going-To-Get-Android-4-4-Kitkat-Soon/m-p...
My issues are pretty much the same as those explaind in the 4th post on page one of this thread, I reckon this issue relates to the Xperia M as opposed to 4.3
Reading through this thread makes for pretty damning reading re so called 'support' from Sony, they appear to have been aware of the issue for a number of months and for whatever reason are failing to rectify - it should not be up to the customer to find 'work around' solutions - the product should work straight from the box.
I'll see what the the next week or so brings, in the meantime if someone from Sony could post the email address for the deparment that deals with complaints it would be appreciated.
