Phone not calling

[Beneditocelio]

Boa tarde meu celular nao está ligando ainda está na garantia gostaria de saber qual endereço para enviar para assistência técnica?

Good afternoon my cell phone is not calling is still under warranty would you like to know which address to send for service?

GT

[Jonas]

Hi @Beneditocelio, welcome to our forum and I'm sorry to hear about this.

Your question has been translated to English as this is an English only forum.

I'm not quite sure that I understand your question. When you receive a call, do you not hear the ring tone or are you not able to receive calls at all? If you can't receive calls at all, are you able to place to calls?

I would recommend that you try with a different SIM card in your device, if you can borrow one from a friend, family member or a colleague or get in touch with your operator and ask them to send you a new one.

If you want to send your device to an authorized service centre, please get in touch with your Local support team and they will assist you further with this as they are the experts on your market/region.

Let me know if that helps!