Don't have sound when talking on phone

[Ruyi_Huang]

When I call someone or receive calls from others, I can't hear any voices come out from my phone, even the "connecting" sound. But when I turn on loud speaker or use earphone, I can hear the voice. How can I solve this problem?

[Emil]

Hi @Ruyi_Huang,

Welcome to the community.

I'm sorry to hear this. It sounds like your ear speaker isn't working correctly. I recommend that you test your ear speaker in the diagnostics tool in your Xperia M5. You can do that under: Settings > About phone > Diagnostics > Test > Ear speaker. How does the speaker work in this test?

I'd also recommend that you try and reboot your device to safe mode to see if this behavior is caused by one or more of your downloaded apps as these will be temporarily disabled in this mode. How does the ear speaker work in this mode?

Let me know how it goes!

[Ruyi_Huang]

I had tried both normal mode and safe mode, but still does not have sound for the testing of ear speaker.

[Emil]

If you are still experiencing the same behavior in safe mode, I recommend that you do a software repair using Xperia Companion.

If the speaker is still behaving the same way after doing a software repair, I'd suggest that you get in contact with your Local support for assistance with having your device sent in to an authorized service center for repair.

[Ruyi_Huang]

After trying the software repair, the ear speaker still not functioning.

So maybe I need to send it for repairing.

[Emil]

If it's the same even after a software repair, I suggest you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for repair.

[Bele777]

I pass the same i can't hear people, but people listen to me. For talk i need to do the same use high voice or earphone :(. I dont have a resolution, you have a resolution? I really hope yes! Please tell me! :).

 Some weeks ago i read to people and they says that you need to use the earphone and take off again... I try but is not a resolution...  

[Bele777]

Hi Emil  

I take the same problem and recently i do your recomended, but about test i cant hear the sound :(, all other test is correct but in this case is not correct :(, please if you hve more recomended please tell me more! 

Take care and have a good day! 

Bye! 

[Emil]

Hi @Bele777,

I apologize for the late reply.

If you have tried all the troubleshooting suggested in this thread and including performing software repair using Xperia Companion, I would recommend that you get in contact with yourLocal support team for assistance with having your device sent in to an authorized service center for further troubleshooting and repair.

Let me know how it works out.