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When I try backing up my Smartphone L1 to Google I get an error message saying 'This browser or app may not be secure. Try using a different browser. If you're already using a supported browser, you can try again to sign in'. Would it be worth updating Xperia companion, and if so how?
Hi @Thomas301
Backing up with the Xperia Companion might not work, as the device is a bit old.
But, why don't you try the instructions here to backup using Google and check: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/SX915801
In these instructions, in Settings I cannot see system.
I’m afraid this hasn’t worked. In the instructions, in settings I can’t see System. If I tap Backup & reset-more-Manual backup-SD card-Online account I get an error message saying ‘Online account error, could not connect to online account.
Is your Google account registered on the phone properly?
How do I check this?.
With settings-Accounts and Sync-Add Account-Google-e mail-next I get a message saying 'This account already exists on your device', should I create a new account on my phone?.
Hey @Thomas301 yes, you can try to delete the existing Google account and add it again, or add different one if possible, then back up to Google Drive: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/00243159
How do I delete my existing Google account from my phone?.