Share your experience!
Hello guys.
I'm having a problem with my XL. For me it look's like it's a microphone lag.
Like when someone call me they can't hear me for a period of 2 second's. After that period we can normaly talk.
Even this thing happens on apps like Snapchat or Instagram.
I have no idea how to fix it. Do you know ? Is that a software or a hardware issue ?
Maybe I have something wrong set up in my phone. I'm on latest firmware 2.17.
Any help from Sony or other people facing same issue ?
Solved! Go to Solution.
In that case I suggest that you repair the phone software using PC Companion:
http://www.sonymobile.com/update
In PC Companion, press start on Support Zone > Start on Update the phones software > Press the blue link that says "Repair phone"
If the problem still persists I suggest that you have your phone examined by a service center. Please contact your local support for more information:
Do you experience the same thing when you are recording a video using the camera application?
Try to start the phone in safe mode to see the problem might be caused by some 3rd party application in your phone:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
Hi.
Yes i do experience same thing during recording on the camera application.
I boot into the safe mode, record a video and a lag still was there. Looking at the both videos recorded in safe mode and on a normal using the lag was a half a second smaller in safe mode than in normal mode but still there was a second and a half of a lag.
In that case I suggest that you repair the phone software using PC Companion:
http://www.sonymobile.com/update
In PC Companion, press start on Support Zone > Start on Update the phones software > Press the blue link that says "Repair phone"
If the problem still persists I suggest that you have your phone examined by a service center. Please contact your local support for more information:
Thanks. Will try it.
If the SUS doesn't help then I will went to Sony Service.
I've had my phone for around a month and a half, and have never had this problem until yesterday, however I cannot hear the person calling me either! I have to say "hello" twice and then the conversation can continue normally.
It's annoying, but not annoying enough to do a software restore.
I'll put up with it until they release a new software version. Really just replying to add a "me too" to the thread!