New K55XR80PU picture freeze's and sound still playing

[Simpsonpaul0]

My new TV that’s just over a month old has froze twice this weekend, the picture just stops but the sound continues playing. The Tv is then not responsive at all and has to be switched off at the wall.

anyone experienced this or know if there is a fix? Don’t want to have to return the TV 😢

[EMS_MO72]

Hey @Simpsonpaul0 

Try to follow these steps and test again: Home-Settings-Storage and Reset -Internal storage-Cached data-Enter , and then select yes to remove the cached data , and then soft reset your TV.

[george4370]

My tv is 8 weeks old 55in oled sick fed up of it freezing, only use sky q it’s happened 20 times begging to wish I never purchased it so disappointed can this problem be fixed