My Xperia 10 IV is not receiving incoming calls. I can call from my phone. I tried my SIM chip on another phone and I can receive incoming calls, so it's definitely an issue with the Xperia.
Yes, I contacted my mobile operator. They suggested I change the SIM card. I tried a new SIM card and I have the same issue. I also tried the SIM card in another phone, and I can receive calls in that phone.
"Make sure that your SIM card is working properly. Insert your SIM card in another device. If this works, it is probably your device that is causing the problem. In this case, contact an authorized Sony service partner."
If there aren't other recommended solutions, I believe I should follow that step.
Downloaded applications may affect the performance of your device or cause it to behave unpredictably. Use safe mode to check whether a downloaded application is causing the problem.
In safe mode, your device only starts with software and applications already installed when it was purchased. If the device performance improves in safe mode, one or more downloaded applications are likely to affect the device negatively.
Hey fedemc, If the issue still happens in safe mode, try a software repair, then book a repair directly. Where are you based? Do you know how to book the repair?
