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How do I Reset my phone as it seems to be frozen on e!mergency calls only

IanW2
Visitor
May 2019
May 2019

How do I Reset my phone as it seems to be frozen on e!mergency calls only

How do I Reset my phone as it seems to be frozen on e!mergency calls only

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Jonas
Master
May 2019
May 2019

Hi @IanW2, sorry to hear about this. Slightly_frowning_Face

I'm not quite sure that I understand the behaviour you are experiencing, would it be possible for you to elaborate a bit? Are you stuck on a lock screen or can you use the device as normal, but there is no network connection?

If there is no network connection, try removing the SIM card and inserting it again, or try with a different SIM card in the device.

I hope that helps and please do elaborate! Slightly_smiling_Face

edit: if you could get back to me with your phone model that would be great as well, as the Xperia 1 has not been released and your post is in this board.

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