Z5 volume issue

[Shaundo]

My volume button has suddenly stopped working but it will still work when I push power button and down button for a screenshot unsure of why this can be tried disabling themes and uninstalling apps but still no response with volume switch plz help it's a tad bit annoying 

[disimes95]

Hi @Shaundo

So sorry to know that 😕

Did you try to boot into safe mode? Booting it into safe mode can be a good idea to check if any third party applications might be involved in the problem you’re having.

If you run your phone in safe mode for a while and you don’t experience any problem, the problem you’re having is most likely related to a third party app that you’ve installed.

How to boot into safe mode differ from models to model and it can also be different depending on firmware version but this topic will explain to you how to do it.

NOTE!
Booting into safe mode may change personal UI customizations such as icons, folders and widgets.

When you restart to normal mode again, some 3:rd party apps that has a sign in may require that you sign in again.

Later Xperia phones running on Android Jelly Bean (Android 4.1 or later)

Press and hold the on/off key until you get this screen.

Now tap and hold the Power off option until you see this screen.

Press OK to reboot into safe mode.
If you have successfully booted into safe mode you will see the text Safe mode in the bottom left corner.

You can also boot into safe mode by turning off the phone and wait a few seconds. Now press and hold both the on/off and volume down (-) key. Keep pressing these two keys until the phone has booted completely.

To exit safe mode you simply power off and power on as normal.

Please, let me know how it goes

[Shaundo]

After checking my phone thoroughly realised the back panel was coming away from phone on investigating further realised it was faulty battery pushing back panel away from phone ordered new battery installed and inserted new adhesive seal to replace back panel volume button didn't start working again straight away but left overnight and used again nxt day and hey presto working again strange but happy all in order again

[disimes95]

So everything is working now? @Shaundo

Did you replaced the battery on an authorized center? 

[Shaundo]

No i fixed it myself to save my money from all the pirates out there as would have been £70.00 plus to send to Sony or a repair shop where as cost of battery was only 13.85 I really don't understand how they people can live with thereselves and sleep at night charging approx 60+ pounds for labour on a 10 minute job daylight robbery it is should be ashamed