Community

Muk23

My screen has begun to lift from bottom. I haven't dropped it etc but now it's beginning to affect the lcd too. Anyone had similar problems? And if yes what did Sony do for you if you did contact them?

Jonas

Hi @Muk23,

I am so sorry to hear about your phone.

Since this is hardware defect, I would recommend that you get in contact with your Local support team so they can arrange a repair for you.

If you have any questions about service routines, service time and so forth your local support will gladly assist you with these. I'm afraid I won't be able to answer market specific questions outside the region (Nordic) which I'm located in.

Best of luck with the repair!

View solution in original post

Jonas

Hi @Muk23,

I am so sorry to hear about your phone.

Since this is hardware defect, I would recommend that you get in contact with your Local support team so they can arrange a repair for you.

If you have any questions about service routines, service time and so forth your local support will gladly assist you with these. I'm afraid I won't be able to answer market specific questions outside the region (Nordic) which I'm located in.

Best of luck with the repair!

Muk23

Thank you mate I got in touch with the xperia care team I had warranty on it until December so I've sent it in now, hopefully they repair it etc and get back to me.

Jonas

You're welcome!

Glad to hear the phone is still in warranty and I hope that the repair process will go as smoothly as possible so you can enjoy your Xperia Z5 again!

Let me know how it goes!