Z5 Power button sticking

[Jimborob60]

I have a problem with my power button / fingerprint scanner sticking on my Z5 only a few days old.

Basically when pushing on the button with my right thumb, and also aplying a slight downward pressure (Sliding thumb towards bottom of the phone) the lower part of the button becomes stuck under the body / casing of the phone and will not spring back. It can be released by pushing the button in again with an upward sliding motion. I returned the phone to my dealer, but the the demo phone in store had exactly the same problem. I would like to know if this is an issue with all Z5's due to a design flaw, or if only certain phones are affected. I have attached a link to a photo showing the problem.

https://www.dropbox.com/s/adw2zj4ghpzofp8/xperiaz5powerbuttonstuck.jpg?dl=0

[mariox78]

Hi 

I just gave yesterday my Z5 for replace or repair due to similar problem with power button. In my particular case, power button additionally slips out from the casing, so I need to put it back to switch on the phone...
I observed that construction of the button doesn't provide proper hold. I hope that it is only problem with few pieces, not a general factory defect...
Waiting for my Z5 I bought one week ago. I really like this device

[azzido]

I am about to send my graphite Z5 too because of the same reason of power button being trapped inside
It is very hard to unlock it using this button now. 

[iamdeeno]

Im also having the same problem.. i got my z5 on my phone telecom.. and in less than a week, I seem to figure that theres a faulty hardware on the power button. The spring inside seems to have a problem after a several press. Im having a hard time pressing it inorder to close the screen and save batter life.

[azzido]

iaamdeno I think it may be the problem with spring inside too. Not the button itself as fingerprint scanner was still working fine. Send already mine on warranty. Hope it will not happen again. 

[azzido]

You know guys, as Sony is still having a huge problems with quality control with camera (blur), buttons, touch screens, other = it puts me off from preordering Z6... I will rather wait until second shipment part to see if all the problems was solved 😕 

[ply17410]

Just got my Z5 (silver/white), March 2nd 2016.  After a two days of use and on occasion power button presses not taking as expected, I looked closely and sure enough ... my power button is tilted too.  The end towards the bottom of the phone is a bit lower than the other end which is actually slight above the edge of the side of the phone.  

The bottom edge is not yet down so far as to stick and not pop up, but it's REALLY REALLY close.

Working with retailer to exchange.

Bob H

Minneapolis, MN

[DFPT]

Same problem here. It's a shame I always come back to this forum to complain: I had bought a xperia m4 aqua that spent 2 months in warraty repairs untill I got my money back.

I thought itwould be statistically impossible to get a premium phone from Sony not working properly, but no...

Bought the xperia z5 and it has this issue. From this point on it just gets really difficult to trust the Sony Brand.

The phone spent 20 days in my hands and 11 (and counting) in warranty repairs.

Well done Sony