Z5 playing audio through speakers with headset plugged in

[whatleydude]

Hi everyone, 

My Sony Z5 has a problem where if headphones (or an official headset - I've tried both) are plugged in, the audio plays through the accessory BUT continues to play through the phones speakers AS WELL. 

Seems like a couple of other people have the issue on Twitter too. I've spoken to Sony and they don't know of a fix and are recommending I send it back to them for repair. 

Would be interested if you have the same issue and/or if you've found a fix.

Cheers

[Grinif]

Go on settings-apps-all-smart connect then clear data. Turn your phone off then on again plug your headphones in before going on the music app then it should work, it worked for me, hope it helps

[stevo125]

Sony's smartconnect is buggy, please try installing "SoundAbout" from the play store as this will normally resolve any software issues. The other possibility is that the headphone detection hardware not working. Check the headphone socket is clear of fluff and grit. With the phone off you can carefully remove fluff with a pin....be VERY gentle.

[Rlh]

I have just.noticed this on my Z5. Is there a fix for this do you no

[Rickard]

@Rlh

Sorry to hear that.

Could you try to connect your phone to a computer with PC Companion or Xperia Companion installed and see if you have the new update to Android 6.0 that we're currently rolling out available? If so, could you please try to update your phone and let me know if this still happens?

[ReneRay]

@alienangie the camera quality is actually really good after you manually change the settings to a higher MP.
I was having the same problem with the speaker, but after reading this forum, I cleared Smart Connect data, restarted my phone, and it's working fine now. Thanks!

[Rfc]

How do I disable smart connect

[Rfc]

None of this is working for me when a plug my head phones in u can tell it's trying to work for about 3-4 secs then nothing. My head phones work fine it's not them as tried on brothers phone..

[ildarc]

Had the same issue, cleared Smart Connect data - worked for me, let's see for how long... on my next headphones connect message popped up "if I want Xperia enable any app when I plug in headphones" I choose "yes" and when it opened next window disabled that feature completely. 

[Koncept]

I had this issue on my Z5 whilst turning off the DSEE HX setting in the sound settings of the phone. After playing with it for ten minutes, I restarted the phone, turned the setting back on, restarted the phone again and the headphones worked again, hope this helps some of you

[Slid3r]

Skipped pages two & three.
I had this problem on mine when I got it, it was one of a few problems the phone had.
Seeing the phone was ten days old, I walked into Telstra (my provider here in Australia) & demanded a new one.

Now on my new one, some times when I plug my ear phones in, they don't work, so I just pull it out & reconnect it & it seems fine.